How do I make a booking?

You can book online from our website. You can book up to 6 weeks ahead. Please note we no longer take booking over the phone so please book online.
Online Booking

Can I make same day bookings online

Yes, you can make last minute bookings online (up to 10 min before booking time). You will receive a text message and email once your booking has been confirmed.
Online Booking

What time is the latest I can come in for my booking?

Weekdays
Cut	6:30pm
Cut & Colour	5:30pm
Regular Perm	5pm
Digital Perm & Straightening	4:30pm
Saturday & Sunday
Cut	3:30pm
Cut & Colour	2:30pm
Regular Perm	2pm
Digital Perm & Straightening	1:30pm
If you book the above times, we may be unable to serve you if you do not come on time, so please allow plenty of time when visiting us.

What days/times are your salons less busy?

Generally we tend to be less busy during the day on weekdays. Booking conditions can also differ between our 3 locations, so if your desired time slot is full when trying to book online, we recommend you check out our other locations.

I don't want to save my credit card details to book online, what should I do?

We require everyone to save their credit card details when booking online. Please note your card details are stored securely by PCI security standards.
Why you need to save credit card details
Because it's so easy to book our appointments online, our salons are experiencing a high number of no shows and last minute cancellations. Such problematic customers cause interference with our staffs' schedules and make it harder for others to book. To prevent this, all our customers are required to enter their card details when booking, so that we have a means of charging cancellation fees for such customers. Please note we will never charge your card without your consent, and you'll be paying at the salon. To minimize disruption to our salon and to make sure everyone can book their desired times, we will continue to make it a necessity to save card details. We deeply apologies for the inconvenience, and we thank you for your understanding.

I received a text message asking me to change my booking time. Why is this?

Sometimes when we receive a large amount of booking requests online, or when customers make their next booking at the salon, we may become overbooked and need to ask our customers to move their booking time. When we have booking cancellations, we may also need to move around customers a little. If you receive such message from us, it would be highly appreciated if you could check your schedule for us. We thank you for your understanding and cooperation.

How do I book for multiple people (friends, family etc.) online?

There is a comment section when you book online. When booking for more than 1 person, please only make one booking, and comment how many people are coming, their requested services and stylist preferences.

Is there a fee for selecting a preferred stylist?

A stylist selection fee is charged for Cut bookings only (excluding Fringe Cut). The fee depends on each salon and stylist, so please check the salon's website.
Clarence The Galeries Castreleagh Dymocks

How do I check when my stylist is working?

You can check stylists' working schedules from our website.
Clarence The Galeries Castreleagh Dymocks

How do I check which Stylist did my hair last time?

You can see your past bookings from your history by logging in to your booking account from our website.
Online Booking
If you are unable to see who was in charge, you can contact us to find out if you visited within the last 2 years:
Contact form

I don't have a specific stylist that I'm after, but I want to request a female stylist. Do you accept such requests?

We cannot accept requests for nationality, gender etc., so please select one of our stylists if you have certain requests.

Does Cut include shampoo & blow dry?

Cut, Cut (Short Style) and Kid's Cut all include shampoo & blow dry. Fringe Cut does not include shampoo & blow dry, so please add it if you wish when booking.

Can I book Cut with no shampoo & blow dry?

Yes, we can. Please let your stylist know that you do not require shampoo & blow dry. Please note the price will be the same with or without shampoo & blow dry.

How much is a Men's cut?

We determine haircut price by hair length- regular Cut is $75 and Short Style Cut is $65.

What is the difference between Cut and Cut (Short Style)?

Short Style hair refers to any hairstyle where:
1. Length of hair is 10cm or less, and
2. Hair does not cover the ears.

What ages is Kid's Cut for?

Kid's cut is for 3 to 13 year olds. We cannot perform Cuts for children under 3 years.

Can I book Scalp Care only?

We do not offer Scalp Care on its own as it is an add-on service. If you would like to book Scalp Care, please book it together with Shampoo & Blow dry or with one of our Treatments. We are also unable to accept Fringe Cut and Scalp Care only, as Fringe Cut does not include Shampoo & Blow dry.

Can you style my hair after blow drying?

We can do simple curls with an iron or styling with hair wax. An additional fee ($10-$15) may apply depending on your hair type or desired hairstyle. Currently we do not offer complicated hair styling such as updo styling.

Can I book Colour and Perm (or Straightening) together?

As colouring and perming/straightening on the same day is too damaging for your hair, we will generally decline such bookings. We recommend making 2 appointments about 2 weeks apart from each other. We also are unable to perm/straighten bleached hair, so if you plan on bleaching your hair we recommend you have your hair perm/straightened beforehand. If you would like to discuss your hair with your stylist, please request a consultation from the below form: Contact form

I just want to book toner, which service item do I pick?

If you want to colour your hair in one tone, please choose Single Colour.

What is Retouch Colour?

Retouching is when we only colour your roots (1 inch or 2.8cm) that have grown in. If you want to retouch colour for any other area, please book Single Colour.

Can I perm/straighten my hair if it's been bleached?

Generally we are unable to perm/straighten bleached hair as it has been damaged.

What brand do you use for colouring and straightening products?

We use products from a Japanese brand called DEMI COSMETICS

Am I able to do colour and perm while pregnant?

The products we use do not specify regarding use during pregnancy. However, we recommend you discuss with your doctor if you are unsure. Please also be aware the salon will smell of chemicals from hair products, and your skin may be more sensitive than usual. If you need to colour your hair during pregnancy, we can make sure colouring products do not touch your scalp.

Can I wash/shampoo my hair right after straightening it?

We recommend you do not shampoo your hair for at least 24 hours. Please note your hair may be sensitive after straightening, so make sure to wash and dry your hair gently for a while.

Should I book Treatment as well?

Our Treatments work to repair damaged hair, but we also recommend applying Treatment to healthy hair to prevent damage. We recommend different Treatment options depending on the condition of your hair as well as which services you have booked, so please ask your stylist on the day.

How long will my booking take?

It depends on the service, so please check our menu to see how long your booking might take:
About Menu Length will also depend on how busy the salon is, so please allow plenty of time when visiting us.

Can I book a consultation with my stylist beforehand?

Please contact us from the below form, and your stylist will get back to you:
Contact form